If an admin or finance user sends out an invoice via email, and that message “bounces back” from an invalid email address or a full mailbox, assigned attorneys and paralegals for that matter now get a new notification in your email!
If you receive this notification, your client or billing user did NOT receive their invoice. Please check their email address in Clever Case and see if it’s a simple typo, or reach out to the client for an updated email address. Once you update the email address, admins and finance users can resend the invoice from the "Print and Email Invoices" page.
Additionally, you’ll see a small triangle icon next to the email address in Clever Case if the email address experienced an error:
Alerts emails will look like this: